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Privacy Policy

Snow Monkeys Ltd – Privacy Policy

1. Introduction

1.1. Snow Monkeys Ltd ("we," "us," "our," "the Agency") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).

1.2. By using our services, visiting our website (www.snowmonkeys.co.nz), or providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy.

2. Scope & Application

2.1. This policy applies to all personal information we collect from:

  • Clients and prospective clients.

  • Visitors to our website.

  • Business partners and suppliers.

  • Any other individuals who interact with us

3. What Personal Information We Collect

3.1. We collect information necessary to plan, book, and manage your active holiday and to communicate with you. This may include: 

  • Identity & Contact Details: Full name, date of birth, passport details, nationality, contact address, email, and phone number.

  • Health & Fitness Information: Relevant medical history, pre-existing conditions, allergies, dietary requirements, and details of your fitness/experience level related to active holidays (e.g., skiing ability, hiking experience). This is collected to assess suitability and ensure your safety.

  • Financial Information: Payment details (credit/debit card information processed securely via third-party gateways), billing address, and transaction history.

  • Travel Details: Trip preferences, booking history, travel insurance details, emergency contact information, and feedback.

  • Technical Data: When you visit our website, we may collect IP address, browser type, pages visited, and other analytics data (see Cookies section below).

4. How We Collect Personal Information

4.1. We collect information directly from you when you:

  • Inquire about or book a trip (via phone, email, website).

  • Complete our booking forms, health declarations, or waivers.

  • Subscribe to our newsletter or marketing communications.

  • Provide us with feedback or participate in a survey.

4.2. We may also collect information from third parties, such as:

  • Your designated emergency contact.

  • Travel agents or referral partners (with your consent).

  • Publicly available sources, where necessary and lawful.

5. Why We Collect and Use Your Personal Information (Our Purposes)

5.1. We use your personal information for the following primary purposes:

  • To Provide Our Services: To process your booking, arrange services with Suppliers (guides, accommodation), manage your itinerary, and communicate with you about your trip.

  • To Ensure Your Safety & Well-being: To assess your suitability for specific active holidays, provide relevant information to guides and activity operators (e.g., medical conditions), and respond to emergencies.

  • For Administrative Purposes: To process payments, issue invoices, and manage our business operations.

  • For Marketing (with your consent): To send you promotional material about new trips, special offers, or travel information we believe may interest you. You can opt-out at any time.

  • To Improve Our Services: To analyse website usage, gather feedback, and conduct market research.

  • To Comply with the Law: To meet our legal and regulatory obligations.

6. Disclosure of Your Personal Information

6.1. We may disclose your personal information to third parties only where necessary for the purposes outlined above, including:

  • Travel Suppliers: Hotels, tour guides, activity operators, transport companies, and equipment hire providers, both in New Zealand and overseas, to fulfil your booking.

  • Professional Advisers: Our lawyers, accountants, and insurers as necessary.

  • Government Authorities: Where required by law (e.g., border agencies, public health authorities).

  • Emergency Services: In the event of a medical or safety emergency, to relevant local authorities or medical providers.

6.2. We require our Suppliers and partners to protect your information and only use it for the purpose of providing the contracted services. We do not sell your personal information.

7. International Data Transfers

7.1. As we book travel services abroad, your personal information will be transferred to and stored with our international Suppliers. These countries may have different privacy laws. We take steps to ensure these parties provide comparable protection for your information, primarily through contractual obligations.

8. Data Security

8.1. We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, use, modification, or disclosure. These measures include secure servers, encryption, access controls, and secure document disposal.

9. Data Retention

9.1. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory requirements (e.g., financial records must be kept for 7 years under NZ law), and for legitimate business purposes. Special category data (like health information) is only retained for the duration of the trip and a reasonable period thereafter for liability purposes, unless a longer retention is required by law.

10. Your Rights (Access & Correction)

10.1. Under the Privacy Act 2020, you have the right to:

  • Access: Request confirmation of whether we hold personal information about you and to access that information.

  • Correction: Request correction of any information that is inaccurate, incomplete, or misleading.

  • Withdraw Consent: Where we rely on your consent for marketing, you can withdraw it at any time.

10.2. To exercise these rights, please contact our Privacy Officer using the details below. We may require proof of your identity.

11. Cookies

11.1. Our website uses cookies—small files stored on your device—to improve functionality and user experience. You can disable cookies through your browser settings, but this may affect website performance.

12. Links to Other Websites

12.1. Our website may contain links to third-party sites (e.g., activity operators, tourism boards). We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

13.1. We may update this policy periodically. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review it regularly.

14. How to Contact Us & Complaints

14.1. If you have any questions about this policy, wish to exercise your rights, or have a privacy complaint, please contact:

  • by post: SNOW MONKEYS LTD, Unit 3, 47 Wilson Street, Cambridge 3434, New Zealand

  • emailing us: hello@snowmonkeys.co.nz

  • calling us: +64 (22) 569-4970 

14.2. If you are not satisfied with our response, you have the right to contact the New Zealand Privacy Commissioner: Office of the Privacy Commissioner.

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